Courses and Audio Courses
Exchange
We want you to provide you with the best learning experience possible. Sometimes we understand the the course you selected isn’t quite what was expected, eligible purchases can be exchanged within 14 days of purchase for another course of your choosing of equal or lower value.
Refund
In cases where an exchange is declined, a refund will be granted back to the payment method used, provided it otherwise meets our 14-day refund policy.
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase. Access to your course will be deactivated and removed.
Exchange/Refund Terms
We reserve the right, in our sole discretion, to determine the eligibility of the refund/exchange request or deny refund/exchange requests in cases where we believe there is refund/exchange abuse, including but not limited to the following:
- All or part of the course has been consumed or studied by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Students who have their account blocked or course access restricted due to a violation of our Terms.
Third Party Refunds
Where a course has been purchased with a recognised third party provider Centre of Excellence Online are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.
Physical Printed Materials and Certificates
All return requests and cancellations must be notified to us in writing within 14 days of receiving your order.
Please notify us via the support widget in the bottom corner of the website, or email [email protected].
Our team will confirm the refund process to you in response to your request.
You will be responsible for returning the goods to Centre of Excellence at your own cost and risk, unless the goods are faulty.
As a result we recommend you get a free proof of postage certificate from the Post Office or send any parcel by a recorded delivery service.
Goods should be returned to:
Centre of Excellence Returns, Colony, 5 Piccadilly Place, Manchester, M1 3BR.
Items that are sent back or returned without prior authorisation from the customer service team will not be able to be processed for refund.
We regret that we cannot be responsible and will not issue refunds for items which never reach Centre of Excellence or those that are damaged in transit.
Please allow up to 30 days for any money to be returned back to your account. Your statutory rights are not affected. Refunds will be returned to the card used for the original purchase.